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ZARA   

Posted :Wednesday, December 7, 2011by Caroline Brecheisen Send Maill  Tell a Friend

shop transfert

I wanted to buy a coat (coast 129 euros) in Blandcharstown, Dublin 15 but they were no more in stock. I waited two weeks and calling on Tuesday and Thursday to know if they recieved it.Yesterday evening I went to the shop and there was the manager and said that they won't recieve it so she rang the Zara on Henry street and they had one left. She put it in hold for 24 hours. I rang her back today 'cause I couldn't go as I finish work late and didn't depend on my will. I explained her I really want it and could only come back to the shopping center in blandchardstown as I work near by. She told me that it's not possible as it's not part of your policies and said I'm sorry but my problem is not resolve. The thing is that I don't understand why it's possible in France (where I come from)as I always go to Zara in Lyon and here it's not possible. I never had problems before and go very often to your shop. I also sugest to come and pay in advance to be shure about the hold or even pay the transport from a shop to another. I'm extremely not satisfy with this way of doing and can't understand why there are two ways of service even if it's in a different country.

Best Regards,

Caroline Brecheisen

Clothing-Shoes&Accessories   Ireland   comments

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